Have a question?
Can you deliver to the South Island?
Āe, to keep it affordable they are sent through NZ Post Standard mail on TUESDAY each week which takes up to 3 working days
Can you deliver Rural?
Āe, similar to the South Island orders they are sent through NZ Post Standard delivery
How long do the cookies last?
If they aren’t eaten within the first day haha, we recommend they are stored in an airtight container and eaten within 7 days of receiving the gift set. They can be stored in the freezer for up to 6 months
What if I need to cancel or change my order?
We understand things can happen, please reach out to us through email on firstname.lastname@example.org. We will treat each order on a case-by-case basis and can not guarantee a refund
Can I put a pakihi (business) logo on the kapu?
Due to copyright laws we can only apply the print of a pakihi logo with the permission from the pakihi itself
Are the kapu dishwasher safe?
Āe, they are dishwasher safe. The prints are made with a permanent vinyl sticker and can withstand dishwashers. However when it comes to hand washing, we recommend gentle hand wash and avoiding the printed sticker area when using a scrubber as this could cause the print to come off
What if my kapu is broken during delivery?
We wrap each kapu individually with sustainable kraft paper or bubble wrap & tissue paper. The kraft paper is designed to protect the kapu similar to bubble wrap. If the kapu is damaged during delivery, please contact us on email@example.com. We may require proof of damage to provide a replacement or partial refund
Do you offer Gluten Free Cookies?
Unfortunately, we are unable to offer Gluten Free Cookies but could in the near future
Can we order plain afghans?
Āe, we can have just chocolate on our afghans instead of walnuts or coconut. Please add this in the notes at the Check Out Cart
What ingredients are in your cookies?
We source our ingredients from the same local supermarkets as you probably do for your whānau shopping. If you'd like a breakdown of the Ingredients for each cookie, we have our Ingredients page located at the bottom of our page
**SUMMER WEATHER can be hot in Aōtearoa, NZ : Our cookies are not packed in insulated boxes or with ice packs. For warmer temperatures, we strongly recommend keeping a close eye on the tracking information and having someone available to receive the delivery
Do you include prices in gift sets?
Not to worry, we never include pricing or sender details in our gift sets. Only the personal message that is written and a pakihi card with details on kapu & cookie care
Still have a question?
Get in touch with us using this form and we will get back to you as quickly as possible.
If it is a special time of the year like Christmas, Matariki, Easter etc. it might be faster to reach out to us through our social media platforms. Otherwise we aim to respond within 24-48 business hrs