Terms & Conditions

We pride ourselves on being a Māori Whānau Pakihi who offer personalised kapu with home-baked cookies. We like to keep things simple however there are a few terms & conditions that come with sharing these gift sets

All orders are subject to acceptance at our discretion. If we feel the kapu request goes against copyright laws or is unethical (which is rare) we will let you know and refund the cancelled order promptly

Our website theme uses PayPal as our online payment system and we rely on PayPal to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us

Our prices do not include GST at the moment however this is subject to change as our pakihi grows

All accepted orders will be shipped via NZ Post through either overnight or standard courier. This is to ensure your cookies are received as fresh as possible from our kitchen. Once dispatched, you will receive an email containing your tracking number. If for any reason the courier is unable to deliver your order safely, you will receive an email notification and redelivery must be made directly with NZ Post

On the rare occasion that an order is damaged or doesn’t meet the requirements of what you ordered, please email us on kapuandcookie@outlook.com. We will deal with each order on a case-by-case basis and may require photo proof

All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so please make sure you check your order details and address

Our cookies are home-baked without additional preservatives and are packaged in resealable bags. We do recommend they be eaten within 7 days of receiving the order and stored in an airtight container. Keep this time-frame in mind when ordering ahead for a gift or special occasion. They can also be stored in the freezer for up to 6 months

As a Māori whānau pakihi, we are on our own Reo Māori and Te Ao Māori journey. If we make any mistakes with our content, spell words incorrectly or go against any tikanga Māori practises, this is not intentional at all. We are open to and appreciate receiving feedback through our email on kapuandcookie@outlook.com

While using our website, you authorise us to collect, retain and use any information about you obtained from your access to this website (“your information”) for purposes of: marketing, providing products on our website and contacting you about your order. You do have the right to request a copy of your information from us, and request that we correct any incorrect information held

Still have a question?