Refund policy

We have a 30-day return policy for refunds such as damages and issues with the gift sets

All accepted orders will be shipped via NZ Post through either overnight or standard courier. This is to ensure your cookies are received as fresh as possible from our kitchen. Once dispatched, you will receive an email containing your tracking number. If for any reason the courier is unable to deliver your order safely, you will receive an email notification and redelivery must be made directly with NZ Post

On the rare occasion that an order is damaged or doesn’t meet the requirements of what you ordered, please email us on kapuandcookie@outlook.com. We will deal with each order on a case-by-case basis and may require photo proof
Unfortunately, we cannot accept returns on the gift sets as they are perishable goods and personalised items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too

If more than 15 business days have passed since we’ve approved your return, please contact us at kapuandcookie@outlook.com.